Become a Telephonist/Operator

Paving the Way for Excellent Customer Service!

At U CARZ Norwich, we are firmly committed to providing outstanding customer service at every level. To maintain our standard, we are constantly on the lookout for experienced and proficient Controllers and Telephonists to join our ever-growing team. We believe that with the right team, we can continue to elevate the experience of our customers, making every ride with U CARZ a pleasurable journey.

Key Roles and Responsibilities

As a telephonist/operator at U CARZ, you’ll be at the frontline of our customer service efforts, playing a critical role in:

  • Handling incoming calls proficiently, assisting with bookings and inquiries.
  • Coordinating effectively with drivers and ensuring seamless service delivery.
  • Utilizing our management system to monitor and manage ride schedules efficiently.
  • Providing courteous and professional service to maintain high customer satisfaction.

Application Process

Thank you for considering a position as a telephonist/operator with U CARZ. Please complete the application form below to initiate the process. Kindly note, we are currently prioritizing applications from individuals with a valid private hire license.

Become a Telephonist Operator

    Frequently Asked Questions

    The telephonist/operator is responsible for managing incoming calls, assisting with bookings, and coordinating with drivers to ensure smooth service delivery.
    While experience is preferred, we welcome applicants who demonstrate a strong commitment to customer service and a willingness to learn.
    We value individuals who are professional, courteous, and efficient, with excellent communication and organizational skills.
    Currently, we are prioritizing applications from individuals with a valid private hire license.
    To apply, please fill out the application form provided above with your detailed information and any previous experience.
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